Frequently Asked Questions
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How do I install the baby mobile?
Hanging your baby mobiles is a breeze! Each mobile features a wooden ring that can be used for hanging. I recommend using a dedicated baby mobile arm or a securely anchored hook designed specifically for baby mobiles. Ensure that the chosen installation location is out of your baby's reach and provides a safe and stable support for the mobile. Please note that the mobiles do not come with specific instructions or hardware, as the installation method may vary based on your individual setup.
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How should I clean the baby mobile?
To clean the baby mobile, gently dust it with a duster to remove any loose particles. Avoid using harsh chemicals, solvents, or abrasive materials that may damage the mobile.
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Can I customize the colours or design of the baby mobile?
Currently, I offer our baby mobiles as shown in the product listings. However, I appreciate your interest in customization. Please reach out to me directly to discuss any specific requests or inquiries!
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What is your return policy?
I want you to be completely satisfied with your purchase. If for any reason you are not, please refer to our Returns and Exchanges page for information on our return policy, eligibility, and instructions on how to initiate a return or exchange.
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What is your shipping policy?
I offer Australia-wide shipping. Once your order is ready, I will carefully package and ship it to your specified address. Please refer to the Shipping page for more details on shipping methods, delivery times, and associated costs.
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How can I contact your customer support?
I’m here to assist you! For any questions, concerns, or assistance, you can reach out to me via the ‘Get in touch’ page. I strive to respond to all inquiries promptly.